FAQ & Contact

Frequently Asked Questions

Q: What does The Core do?

A: The Core – as always, sells Apple computers (MacBook Air, MacBook Pro, Mac mini, iMac desktops, Studio Mac and Mac Pro and iPad mini and Apple Tablets such as iPad, iPad Air, iPad Pro 11 and 12.9inch.  We also sell and attach AppleCare Plus to protect your device against accidental damage.  We provide a low pressure, one-on-one personal buying experience for your Apple investment.


Q: Does The Core Sell or Repair iPhones?

The Core does not sell or repair iPhone.  For iPhone repair, please call Apple Support at 1-800-MYAPPLE (1-800-692-7753).

For iPhone sales, please visit www.apple.com.


Q: Does The Core Sell or Repair iPads?

The Core does not repair iPads.  For iPad repair, please call Apple Support @ 1-800-MYAPPLE (1-800-692-7753).

The CORE DOES sell new iPads.  Call us and see if we have the model you’re looking for.  Phone:  205.561.2351


Q: Does The Core Sell or Repair Apple Watch?

The Core does not sell or repair Apple Watch.  For Apple Watch repair, please call Apple @ 1-800-MYAPPLE (1-800-692-7753).

For Apple Watch sales, please visit www.apple.com.


Q: I’m locked out of my Apple ID and can’t access iCloud, what do I do?

The Core no longer supports Apple ID resets.  First try resetting your Apple ID by visiting: www.iforgot.apple.com.  Enter your Apple ID and follow the instructions provided.  If you still can’t get into your Apple ID, contact Apple Support @ 1-800-MYAPPLE (1-800-692-7753).


Q: I forgot my password to my iPhone/iPad.  What do I do?

The Core no longer supports iOS lock-outs.  If you are locked out of your device, you must restore it to factory settings.  See instructions here.  Once your device has been reset, you WILL need your Apple ID & Password to restore your data from iCloud.
If you run into any issues, please contact Apple @ 1-800-MYAPPLE (1-800-692-7753).


Q: My E-mail is not working on my device.  Can The Core help me with my e-mail?

Yes, we can help!  Please call ahead for pricing and to schedule a time for us to get your email working again.  205.561.2351


The Core Privacy Policy

SMS Privacy Policy
Your privacy and the security of your personal information are important to us. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our SMS services.
Information We Collect
When you opt-in to receive SMS messages from us, we may collect personal information such as your phone number. We may also collect information about your interactions with our SMS messages, including delivery confirmations and responses.
How We Use Your Information
We use the information we collect to send you important updates, notifications, and messages related to our products and services. We may also use your information to improve our SMS services and tailor our messages to better suit your preferences.
Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties. However, we may share your information with trusted third parties who assist us in operating our SMS services or conducting our business, as long as those parties agree to keep this information confidential.
Data Security
We take the security of your personal information seriously and take reasonable measures to protect it from unauthorized access, disclosure, alteration, or destruction.
Your Consent
By opting-in to receive SMS messages from us, you consent to the collection, use, and disclosure of your information as described in this privacy policy.
Changes to This Privacy Policy
We reserve the right to update or change our privacy policy at any time. Any changes will be posted on this page, and your continued use of our SMS services after any modifications indicates your acceptance of the updated policy.
Contact Us
If you have any questions or concerns about our SMS privacy policy, please contact us at 205-561-2351.


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